Car Retouch Pen | Scratch Repair

Sustainability and customer satisfaction

At ShadeFlair, we strive to minimize our environmental footprint while providing an excellent customer experience. Have questions about returns? Below, you'll find all the information you need to make your returns process as smooth as possible.

1. Right of withdrawal

As a consumer, you have the right to cancel your purchase within 14 days of receiving the product, without giving a reason. Once you've informed us of your decision, you have another 14 days to return the product.

Registering your return:
Send an email to info@shadeflair.nl with:

• Your order number
• Reason for return (optional)
• Photos of the product if there is any damage or defect

2. How do I return my product?

Step 1: Carefully pack the product in its original packaging. The product must be undamaged, unused, and complete .
Step 2: Create a trackable shipping label through your chosen carrier.
Step 3: Clearly write our return address on the package:

Return address:
Room 304, Unit 2, Building 9, Phase 2
Jinxiu Jiangnan, Minzhi, Longhua District
Shenzhen, Guangdong, China
Postal code: 518000

Step 4: Share your return tracking number with us at info@shadeflair.nl .
Step 5: Wait for confirmation of receipt and inspection by our warehouse. We aim to process returns within 14 business days .

3. Important information

• Return costs: The costs of return shipping are for the customer, unless:
  • The product was delivered defective.
  • The wrong product was delivered.
• Disclaimer: ShadeFlair is not responsible for loss or damage of returns. Therefore, always use an insured and traceable shipping method .
• Refund: After receipt and inspection of your return, we will refund your purchase price to your original payment method within 14 days .

4. Exceptions

The following products are not eligible for return or refund:

• Custom-made products
• Products of a personal nature (e.g. hygiene products)
• Products outside the 14-day return period

5. Model withdrawal form

If you wish to exercise your right of withdrawal, you can complete the form below and send it to info@shadeflair.nl :

Model withdrawal form

• Order number:
• Consumer name:
• Consumer address:
• Date:

6. Frequently Asked Questions

Can I return my item without the original packaging?
Unfortunately not. The product must be returned in its original packaging to prevent damage.

How quickly will my return be processed?
We process returns within 14 business days of receiving the package.

Do I need to contact you before returning?
No, you can return your product directly following the steps above. Please only contact us if you have any questions or if the product is defective.

7. Company information

• Company name: Shadeflair BV
• Company number: 96506989
• Email: info@shadeflair.nl
• Telephone: +31(0)76-2305361
• Contact form: Click here
• Address: slingerweg 114B, 4814AZ, Breda, Netherlands
• Business hours: Monday - Friday: 8:00 am - 5:30 pm (GMT+2)
• Response time: We aim to respond within 8-24 hours .

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